As a shopper: All items are insured and travelers do not receive reimbursement until items have been confirmed delivered to our representatives. Traveler: We do not send prohibited items. Travelers will see and know the items they are bringing prior to their departure date. Only prohibited items directly shipped from reputable stores will be permitted or items retrieved via store pick up by a Traveler Linkz Agent. (Ex. Amazon, Walmart, Shein, etc.)

All of our Travelers are provided with a detailed list, in addition to photos, of the items they would be bringing. Travelers can choose to accept or deny any request.

Once we verify that all documents needed have been uploaded, you should receive an approval email the same day, if your application was submitted within our hours of operation. At most, your approval may take up to 24 hours.

Once the items have been given to our representative, your payment will be processed through the method you have selected.

Once your items have arrived in our warehouse in Florida. It will take 1-2 business days for it to reach Jamaica. Once processed you may pick it up the same day or the following day.

For the Traveler- prior to your departure you will be provided with your Traveler Linkz Agent contact information. In the event that you are charged duty, leave the items with the Customs Officer and provide the contact information for the Agent. If you choose to pay for it, you must provide the original documentation to receive reimbursement. For the Requestor/Recipient- We will collect the items on your behalf. Additional charges must be paid in full before items are released.

We accept the following forms of payment in US: -Cash App -Apple Pay -Zelle -Credit/Debit Card If you are paying in JMD, we accept: -Online Bank Transfer -Paypal -VISA or MASTERCARD **-Other options may be available to you on an individual basis as we strive to meet your unique needs. Please contact us for further options.

Go to your favorite stores online, make your purchase via their website and have them shipped to the address you were provided.

Duty surplus is what we created to help cover duty charges. Members may contribute to the surplus and in the event a member or members items are charged duty, contributing members will be placed in a lottery to cover their charges in full.

Membership is billed every month and services are paid in advance. We recommend putting payments on autopay. Services will cease for the following month if payment is not made by the last day at 12am (EST) of the month. For example, to receive services in September, payment must be paid by the latest 12am (EST) August 31.

For efficiency purposes some items may be unboxed to ensure proper fitting in the suitcase. If you would like the item to remain in it's original packaging, you may be charged a fee if duty is assessed.